Structure communication
The project organizes messages around the intended participant, purpose and follow-up.
- Clear thread and contact context
- Delivery and response status
- English and Spanish workflow goals
- Mobile-ready interaction
Respect messaging consent
A phone number does not automatically authorize promotional or unrelated messages.
- Separate affirmative SMS choice
- Frequency and data-rate disclosure
- STOP and HELP instructions
- Consent evidence tied to purpose
Support dependable operation
Messaging providers and deliveries can fail.
- Visible delivery errors
- Retry and human follow-up paths
- Protected provider credentials
- Logs that avoid unnecessary message content