Translate the journey, not just the labels
A complete bilingual workflow stays understandable from the first question through correction, consent, confirmation and follow-up.
- Navigation, instructions and field help
- Validation and error recovery
- Consent, disclosures and opt-out language
- Generated documents and staff-facing summaries
Design for real intake conditions
People may be using a phone, speaking instead of typing or returning after an interruption.
- Mobile-first layouts and large touch targets
- Keyboard and screen-reader support
- Voice repetition and correction paths
- Saved progress and clear timeouts when appropriate
Protect meaning and human review
Automation can organize an intake without silently changing facts.
- Preserve the source language and preference
- Mark generated summaries clearly
- Escalate uncertain or high-impact details
- Keep professional decisions with qualified staff